From the listing
About the role
We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and remote.
This role will be reporting directly to the IT Operations Manager. You will be expected to be a reliable go-to for staff, turning recurring issues into durable fixes and automations.
What you'll do
- Own IT support end-to-end and diagnose complex cross-platform problems across macOS, Windows, and Linux
- Partner with HR and Security on scalable onboarding and offboarding including access, devices, and lifecycle
- Administer MDM platforms like Jamf and Intune, harden posture, and improve enrollment and compliance workflows
- Own patch management: test, validate, and roll out updates safely across the fleet
- Deploy and secure endpoints and SaaS access in a Zero Trust environment
- Build and improve automations using scripting, APIs, and tools like n8n for provisioning and inventory
- Manage device setup, software deployment, hardware shipping/receiving, and IT asset inventory
- Support change management and procurement, collaborating on cloud/IaC-related IT changes
- Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes
- Participate in weekend on-call round-robin and after-hours response as needed
What they're looking for
- 6+ years in IT operations or systems engineering
- Proven solutions builder capable of reverse-engineering complex issues and shipping durable fixes
- Strong proficiency across macOS, Windows, and Linux, including device lifecycle
- Hands-on experience with at least two MDM solutions: Jamf, Kandji, Intune, or comparable enterprise MDM
- Proven patch management experience including testing and validation
- Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows
- Understanding of Zero Trust environments and networking concepts
- Working fluency in at least two programming/scripting languages and experience with workflow tools like n8n
- Hands-on experience with cloud (GCP and/or AWS) and IaC such as Terraform
- Self-starter and fast responder capable of working in a fast-paced environment
- Fluent English (written and verbal) with strong analytical and collaborative skills
- Team player with an ownership mentality
Nice to have
- Bachelor’s degree in IT, Computer Science, or related field
- IT, security, or cloud certifications
- Prior ownership of IT automation platforms, workflow tooling, or internal ops repos
- Experience designing scalable onboarding / access / offboarding automation
- Background in fintech or other regulated industries
- Familiarity with financial and privacy controls
- Business acumen to balance stakeholder urgency, security risk, feasibility, and budget
From the company page
Alpaca benefits
◉ Remote policy · in their words
“Our teams are not just global, we’re also 100% remote and have team members in almost every time zone and continent (except Antarctica).”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Alpaca
I like their clear views on the value of remote work, check out this quote from their careers page:
> "Our teams are not just global, we're also 100% remote and have team members in almost every time zone and continent (except Antarctica). By joining Alpaca you'll be part of a multicultural, international organization."
I also like that their Glassdoor scores are going up (now 3.7/5), and they have some solid testimonials. I'm a LITTLE wary of this statement that gives me a bit of a "hustle culture" vibe:
> "We're keen on that last 10% of effort and believe that the details do matter. If this sounds like you, then you're in the right place."