Bilingual Customer Service Representative

From the listing

About the role

What you'll do

• Provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs.
• Through effective listening, analyze client problems and provide information and solutions in a timely and efficient manner.
• Employ strong interpersonal skills to handle difficult calls courteously and professionally.
• Thoroughly document request outcomes for accurate tracking and analysis.
• Work efficiently and effectively to resolve client requests, both as a team and independently.
• Develop and maintain positive client relations and coordinate with other departments to ensure client requests and questions are handled appropriately and in a timely manner.
• Operate a desktop computer to obtain and extract information; document information, activities and changes in the CRM database for client accounts.
• Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve client inquiries and problems.
• Handle a high volume of clients in a work from home call center environment.

What they're looking for

• 1 year call center experience (Required).
• Bilingual - Spanish (Required).
• Reliable, high speed internet connection (Required).
• Technical proficiency with Client Relationship Management system (CRM).
• Strong customer service orientation.
• Strong listening, verbal and written communication; courteous and professional active listening skills.
• Effective problem solver.
• Effective at time management, planning and organizing tasks and time.
• Ability to understand and empathize with customer issues.
• Ability to work from home in a distraction free environment.

From the company page

Benefits