From the listing
About the role
Our Customer Service Representative serves as the primary point of contact for clients enrolled in financial hardship programs. They serve as the caring voice to the client, guiding them from enrollment through graduation with an upbeat and passionate attitude about customer service.
As a Customer Service Representative, you will complete a four week training program to become an expert in Beyond's financial hardship programs. This is a remote position focused on providing superior customer service and maintaining a white glove service standard.
What you'll do
- Provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity.
- Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution.
- Develop and maintain positive client relations and work collaboratively with other departments to ensure timely handling of requests.
- Work independently and with a team to drive retention of clients through product knowledge and best-in-class service.
- Operate, navigate, and troubleshoot a desktop computer to document information, activities and changes in the CRM database.
- Apply various troubleshooting techniques to resolve complicated technical or configuration issues.
- Continuously learn and utilize company and industry knowledge to deliver accurate solutions.
- Meet and exceed client centric performance expectations focused around quality of service and efficiency.
What they're looking for
- Minimum 1 year relevant call center experience
- Reliable, high speed internet connection with ethernet
- Strong computer technical skills with the ability to learn and navigate complex systems
- Excellent communication skills (written, verbal, and listening)
- Ability to operate with understanding, active listening, patience, empathy and kindness
- Ability to work from home in a distraction free environment
- Effective at time management, planning & organizing tasks
Nice to have
- Bilingual - Spanish
Members-only role.
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From the company page
Benefits
Work from anywhereUnlimited vacationWorkspace stipendHealth & wellness stipendRetirementPaid parental leavePaid holidays