From the listing
About the role
This is an opportunity to run a Professional Services team (also known as Field Engineering), helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation, Kubernetes, MLops platforms, and data platforms.
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers to design private and public cloud solutions fitting their workload needs. We believe that open source is just starting to transform the tech sector and enterprise compute, and our goal is to make it easier, more reliable and more secure for deployment.
A Cloud Professional Services Manager is responsible for line management and career guidance, representing the team from a technical perspective, and driving collaboration with other teams and customers. You are also expected to actively participate in technical presales to help the department achieve quarterly goals.
What you'll do
- Lead and develop a team of engineers, ranging from graduate to senior
- Coach, mentor, and offer career development feedback
- Identify and measure team health indicators
- Implement disciplined engineering processes
- Represent your team and product to stakeholders, partners, and customers
- Plan and manage progress on agreed goals and projects
- Be an active part of the leadership team, collaborating with other leaders
- Contribute to project delivery and troubleshoot technical issues
- Participate in technical presales conversations to provide technical advice during the sales process
What they're looking for
- Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- Practical knowledge of Linux and networking
- Experience in technical presales
- Excellent verbal and written communication skills in English
- Experience in leading, coaching and mentoring engineers
- Organised and able to ensure your team delivers timely, high quality results
- An exceptional academic track record from high school and, preferably, university
- Willingness to travel up to 25% of the time
Nice to have
- Second language - Spanish or French preferred
- Python knowledge
- Experience collaborating with external partners
- Experience collaborating with internal teams and providing stakeholder feedback for engineering roadmaps
From the company page
Canonical benefits
◉ Remote policy · in their words
“Canonical has been a fully distributed organization since its origin in 2004. Our remote-first policy enables us to collaborate with the best in the world in our domain.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Canonical
Canonical is a bit tricky for me to review for a few reasons:
Their Glassdoor reviews have dropped down to 3.1 (March 25, 2026), right at my threshold. I'd want to see this start trending in the correct direction in order to consider them for inclusion again.
I like they they have yearly sprints in cool locations like Cape Town, Madrid, and London.
I like that hire-from-anywhere/work-from-anywhere roles are clearly labeled on the job listings as "worldwide."
I'd like to read more about how they feel about their employees traveling as a digital nomad, or being location-independent in general.
I'd like to see more details about the perks they do or don't offer employees, though I suspect they vary by hiring region.
Please get back to me, because I would like to include you again, but need a few more details to do so.