From the listing
About the role
We are customer-obsessed to the core and maintain a remote-first environment. Our culture values curiosity, efficiency, transparency, a bias toward action, and a founder mindset to ensure we deliver exceptional results to our customers.
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users and have an advanced command of the English language.
What you'll do
- Track customer concerns, identify trends, and drive calls
- Work Cross-Functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and work on solutions to keep customers satisfied
- Listen for opportunities to Upsell our customers on additional products and services
What they're looking for
- Advanced command of the English language
- Excellent Verbal and Written English Communication skills
- Experience with Zendesk, Hubspot or similar technology
- Able to Adapt quickly to change
- Skilled Multitasker and Organizational by nature
- Calm Under Pressure and excellent at establishing rapport
Members-only role.
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Benefits
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