From the listing
About the role
As a Customer Success Manager, you'll join a rapidly growing team that helps customers increase their revenue by improving search and product discovery experiences. You will be a jack-of-all-trades who is comfortable being the face of the company, triaging problems, and working with technical teams to expand your knowledge.
What you'll do
- Own the customer journey from project kick-off, launch, adoption, and ongoing value realization.
- Build trusted relationships across complex enterprise organizations with stakeholders ranging from engineers to C-level executives.
- Translate technical concepts, product capabilities, and performance data into clear business value.
- Plan and lead effective QBRs and EBRs to communicate measurable impact and align stakeholders on priorities.
- Identify risks, blockers, and changing customer priorities early, leading escalations with clarity and urgency.
- Advocate for customer needs while exercising strong judgment about engineering involvement and prioritization.
- Provide proactive, strategic recommendations using customer insights, performance data, and ecommerce best practices.
- Partner with Account Management to support retention and growth by demonstrating value and identifying expansion opportunities.
What they're looking for
- Based in EMEA, ideally in France.
- Fluency in French language.
- At least three years of experience managing relationships with enterprise customers in Customer Success or similar roles.
- Experience working with complex enterprise organizations and building trusted relationships with senior stakeholders.
- Strong executive presence and confidence to lead strategic conversations.
- Strong influencing and stakeholder-management skills.
- Strong problem-solving skills and intellectual curiosity in a fast-moving, technical environment.
Nice to have
- Experience in ecommerce, digital commerce, search, product discovery, or a related field.
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Benefits
Work from anywhereWorkspace stipendPaid learning stipendsPaid parental leaveEquity in companyLaptop providedComprehensive benefitsPaid holidays