From the listing
About the role
Over 9,000 companies — from scrappy startups to global brands — use Customer.io to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication using real-time behavioral data.
We're looking for a Director, GTM Finance to own our go-to-market P&L end-to-end as we scale from $100M+ ARR today to $1B+ ARR in the future. You'll own our GTM P&L spanning Sales, Marketing, and Customer Success, and build the team behind it.
We're an AI-forward company: this role requires someone energized by using AI to reinvent how finance operates.
What you'll do
- Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success — not just a spend-efficiency lens.
- Drive unit economics and the growth funnel model — CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions.
- Own the ARR roll-forward, bookings, and revenue forecasting — auditable, reconcilable, and independently stress-tested against top-down assumptions.
- Partner with Sales and RevOps on capacity planning, deal economics, and pricing — protecting margin and ARR quality without slowing deal velocity.
- Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause.
- Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR.
What they're looking for
- 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs; a first-principles modeler who builds from a blank page rather than inheriting assumptions.
- Deep GTM business-partnering experience with Sales, Marketing, or Customer Success — regardless of whether "GTM Finance" was ever the title.
- Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV) or able to get there fast.
- Concrete, demonstrated track record driving AI adoption in finance workflows — not just familiarity with the tools.
- Proven people leader — has managed and developed finance professionals.
- Strong Excel skills and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain).
- Bachelor's degree in Finance, Accounting, Economics, or related field.
- All final candidates will be asked to complete a background check and employment verifications as part of the pre-employment process.
Nice to have
- Experience using Snowflake.
- MBA.
From the company page
Customer.io benefits
◉ Remote policy · in their words
“As a fully remote company, we don't have any requirements for where you live (wherever makes you happiest!)”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Customer.io
They have a very solid careers page, clear perks package, and even a map...I'm such a sucker for a map. What I want MORE of is a better explanation of their remote work policy, and hiring location policies. Put it on my wishlist, please! Help me get you out there to our readers! I particularly like their async work culture that tries to keep meetings to a minimum (a HUGE plus from me). I also really like their extensive perk and benefit package (see below for full list). Make sure to take a look at their careers page, it's extensive!
✔️ Note that Customer.io's Glassdoor score has increased from 3.3 to 3.8. Don't put all your stock in GD reviews, but use them as an indicator.