From the listing
About the role
HappyCo is a values-driven company founded in 2011 that builds mobile and cloud solutions to enable real-time property data. We offer a flexible, supportive culture focused on improving the lives of others and turning passions into happier communities.
The Virtual Maintenance Technician role brings the expertise of on-site maintenance technicians to a remote setting. You will use Happy Force software to assist apartment residents with minor maintenance and repair needs from the comfort of your own home via text messaging.
This is a full-time, remote position with assigned shifts that include afternoons, nights, weekends, and holidays. You will coach residents through basic fixes, triage maintenance tickets, and collaborate with property teams to resolve issues efficiently.
What you'll do
- Provide residents of multifamily, single-family, and student housing with exceptional service.
- Use Happy Force software to review, triage, and respond to incoming maintenance tickets.
- Coach residents through basic maintenance fixes via SMS and written messaging following standard operating procedures.
- Collect relevant information from residents to support on-site teams when escalation is required.
- Communicate day-to-day with property teams regarding operations, updates, and escalations.
- Guide residents through mitigation steps for maintenance issues to help prevent property damage.
- Participate in feedback sessions related to product use and process improvements.
- Process incoming work orders through completion.
- Collaborate daily with other Virtual Maintenance Technicians and Leads via Zoom to share knowledge and problem-solve.
What they're looking for
- A minimum of five years of on-site residential maintenance experience.
- Experience in the multifamily residential property industry.
- Fluent written English and strong grammar skills.
- Ability to accurately assess maintenance issue types and priority levels.
- Proven ability to troubleshoot and resolve basic maintenance issues efficiently.
- Availability to work assigned shifts, including afternoons, nights, weekends, and holidays.
- Windows computer less than two years old with 8 GB RAM (not Windows 11 Home) or Apple computer 2023 model or newer with 8 GB Memory.
- Ability to maintain focus and productivity during a full day of computer-based work.
Nice to have
- Basic computer skills and experience with tools like Google Docs.
From the company page
HappyCo benefits
◉ Remote policy · in their words
“Live and work where you can be your happiest and do your best work. As long as you have an internet connection, you choose the place you call home.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on HappyCo
Here's what we love: The careers page language is all about selling YOU on why should work there, rather than telling you what they expect of you right out of the gate. Also, they have a crystal clear remote work policy: "Live and work where you can be your happiest and do your best work. As long as you have an internet connection, you choose the place you call home."