From the listing
About the role
We are looking for a motivated Account Manager in the Asia-Pacific region to manage existing client accounts and generate additional revenue through upselling, cross-selling, and retention. This is a post-sale, client-facing, quota-carrying role.
Our team continuously inspires each other to learn new and better ways to make an impact. Our environment is flexible and remote-first.
What you'll do
- Identify account health and satisfaction to pinpoint at-risk clients and improve retention.
- Spearhead a process-driven sales approach to seek additional revenue opportunities.
- Become knowledgeable about market competition to retain and upsell clients.
- Coordinate with internal departments to resolve problems and provide service.
- Maintain strong client relationships through regular account reviews and communication.
- Develop growth strategies to increase your book of business.
- Provide timely and accurate deal updates to management and executives, and identify product and process improvements through client conversations.
- Assist other Account Managers daily to achieve team quota success.
- Meet or exceed revenue and retention targets.
What they're looking for
- A minimum of 3 years of previous SaaS Sales or Account Management experience.
- Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.
- Experience upselling, cross-selling, and renegotiating contracts.
- Tech-savvy, with a strong interest in technology.
- Near-native proficiency in English and exceptional writing skills.
- Exceptional communication and interpersonal skills.
- Prior knowledge of the hosting industry.
- Outbound sales experience.
- Proactive, process-driven, and skilled at building relationships.
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Benefits
Work from anywhereWorkspace stipendPaid learning stipendsPaid parental leaveFlexible working hoursHealth & wellness stipendRetirement