From the listing
About the role
Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators and run Kit's abuse desk.
This is a full-time individual contributor role for someone who likes digging through headers and bounce logs to find the real cause of a problem, can explain DMARC alignment to a first-time creator without jargon, and is comfortable making a firm call when a situation is gray. You will proactively spot opportunities, identify patterns, and take the initiative to improve deliverability before prob
You'll also build playbooks, training, and AI-assisted workflows that help Support and contractors handle more deliverability questions on their own, and you'll partner with infrastructure engineers as we run more of our sending in-house.
What you'll do
- Own the deliverability support queue for creators without a dedicated CGM, handling spam-folder placement, bounces, and DMARC setup.
- Run Kit's abuse desk, including new-account approvals, compliance flags, and pausing accounts that put shared reputation at risk.
- Build a recurring report showing trending deliverability ticket reasons to reduce customer friction.
- Write and share a strategy for coverage, response-time targets, escalation paths, and quality checks for spam and phishing reports.
- Act as the go-to contact for day-to-day mailbox provider issues with Microsoft, Gmail, Yahoo, Comcast, and regional providers.
- Write incident runbooks for blocklistings and provider throttling.
- Run training sessions for Support and implement AI improvements like cleaner ticket categorization.
- Lead cross-team fixes with infrastructure for recurring problems, such as alerts for domain authentication breaks.
- Participate in industry groups like M3AAWG.
What they're looking for
- Experience digging through headers and bounce logs to identify deliverability issues.
- Ability to explain complex technical concepts like DMARC alignment to creators without using jargon.
- Comfort making firm compliance calls in gray situations.
- Proactive approach to spotting opportunities and identifying patterns before problems arise.
- Experience working with monitoring tools like Google Postmaster Tools, Microsoft SNDS, and blocklist monitoring.
From the company page
Kit benefits
The hot takeJeff's read on Kit
I can't freaking believe this...We've been using Kit for over five years to send and manage emails for Beach Commute, but never considered them for the Anywhere Atlas. We're gonna fix that right now. Here's what little I know about working at Kit as of this moment:
- ✅ 5.0 Glassdoor score (22 reviews).
- ✅ Offer flexible hours.
- ✅ Transparent Salaries.
- Oh, and have you EVER heard of this perk that PAYS you for taking time off?!
Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you're fully unplugged from work.
Also, this is something everyone should consider when applying for a job: You do NOT need to meet 100% of a companies job requirements in a job listing.
*“Research tells us that applicants who are *female* or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We're imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn't apply.”*