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About the role
We are seeking an Engineering Manager / Lead for our Forward Deployed Solutions team to lead the evolution of our technical operations. Reporting directly to the Director of Engineering, you will lead a team of solution engineers responsible for client-facing technical solutions, custom implementations, and partner success.
This is a true Player-Coach role (50% technical leadership & AI strategy / 50% hands-on client architecture), transforming frontline technical support into a proactive, high-value Forward Deployed Engineering unit and serving as the lead technical architect for strategic enterprise clients in Brazil and globally.
What you'll do
- Manage, mentor, and upskill a team of solutions engineers, evolving team culture from reactive ticket resolution to proactive partner solutions architecture.
- Design, build, and maintain internal AI-driven tools, automated deflection workflows, and self-serve technical documentation to systematically eliminate low-tier, repetitive queries.
- Take accountability for partner technical health, monitoring revenue performance, deployment success, and technical SLAs across partner accounts.
- Serve as the primary technical partner for high-value clients in Brazil. Lead complex technical integrations, architectural reviews, and troubleshooting sessions fluently in Portuguese. When feasible, solve custom technical issues on the fly.
- Dive into JavaScript, APIs, network requests, and ad server configs to build custom solutions, resolve edge-case integrations, and prevent publisher downtime.
- Partner directly with the Director of Engineering and internal product teams to convert recurring partner pain points into long-term product features and architectural enhancements.
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