From the listing
About the role
A successful SMB Account Manager is coachable, receptive to feedback, and open to embracing continuous improvement. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must in this fast-paced, quota-driven environment.
What you'll do
- Develop strong executive relationships and a deep understanding of each client’s business to identify growth and expansion opportunities.
- Collaborate with account teams including customer success managers, support, and sales engineers to support and grow customers.
- Support contract renewals by proactively engaging clients to minimize churn.
- Resolve problems by identifying issues and thinking critically to determine optimal solutions.
- Effectively plan to meet and exceed ongoing business goals and revenue quotas.
- Develop a deep understanding of the technology platform and operations to bring iterations back to the business.
What they're looking for
- Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
- 2+ years of relevant or transferable work experience post-degree.
- Strong end-to-end ownership attitude from identifying opportunities to closing deals.
- Leadership and/or management experience with the ability to influence internal and external stakeholders.
- Strong ability to build rapport with executive decision-makers.
- Best-in-class communication skills with the ability to manage objections.
- Authorized to access commodities and technologies controlled under U.S. Export Administration Regulations.
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Benefits
Work from anywhereComprehensive benefitsWorkspace stipendRetirementPaid holidaysPaid parental leave