From the listing
About the role
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
What you'll do
- Serve as the primary point of contact for new SMB customers during their implementation phase
- Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
- Monitor customer progress and activities to ensure adoption and timely activation
- Collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues
- Handle a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
What they're looking for
- 2+ years prior experience in a customer-facing role (sales and/or support)
- Salesforce proficiency and ability to use data to inform engagement plans
- Effective listening and problem-solving skills
- Excellent communication (both written and verbal) and presentation skills
- Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
- Ability to build and maintain relationships with clients and their key personnel
- Strong business background including project management, account management, problem-solving, and analytical skills
- Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
Nice to have
- Documentation
- Data analysis
- Reporting
- SQL
- Salesforce experience
Members-only role.
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From the company page
Benefits
Work from anywhereComprehensive benefitsWorkspace stipendRetirementPaid holidaysPaid parental leave