From the listing
About the role
The Technical Account Manager (TAM) provides white-glove service and strategic technical leadership to premier customers. You will bridge the gap between relationship management and high-level problem solving, proactively auditing account health and mentoring support engineers.
What you'll do
- Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts.
- Build and maintain proactive partnerships and account-specific technical documentation.
- Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal disruption.
- Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams via root cause analysis.
- Own end-to-end resolution of escalated cases and drive account health campaigns.
- Monitor upcoming product releases and advocate for customers in beta programs.
- Create SQL-based queries to identify and address emerging technical issues.
- Participate in on-call rotations and provide off-hours assistance for upgrades and change management.
What they're looking for
- 1 to 2 years of experience in Technical Support with a history of exceptional performance.
- Bachelor's degree in Computer Science or Engineering, or equivalent practical experience.
- Full professional fluency in spoken and written English.
- Advanced analytical skills using SQL and log parsing to trace issues across hardware, APIs, and databases.
- Experience managing hardware fault analysis, firmware upgrades, and change management.
- Strong understanding of API-based troubleshooting.
- Willingness to work outside standard hours for upgrades and on-call rotations.
Nice to have
- Advanced expertise in API troubleshooting.
- Familiarity with telematics and fleet management solutions.
- Experience with third-party systems like Transportation Management (TMS) platforms.
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Benefits
Work from anywhereComprehensive benefitsWorkspace stipendRetirementPaid holidaysPaid parental leave