From the listing
About the role
Senior Manager, People Operations
Software Dev
What you'll do
- Establish the operating model and strategic priorities for People Operations.
- Lead and develop the global People Operations team, and own the strategy and end-to-end delivery of a consistent, engaging onboarding experience across regions.
- Design and implement a tiered support model, defining the roles, workflows, handoffs, and escalation paths for each tier.
- Lead complex, cross-functional programs spanning employee lifecycle operations, HR systems, payroll, benefits, compliance, and policy administration.
- Own the People compliance program, keeping policies, processes, documentation, and controls current, audit-ready, and consistently applied.
- Design scalable processes, service standards, controls, and performance metrics that improve accuracy, efficiency, and employee experience.
- Lead, coach, and develop a high-performing team while setting clear goals, allocating resources, and planning for future capability needs.
- Partner with HR, Finance, Legal, IT, and external vendors to resolve complex operational issues and drive informed decisions.
- Use people data and operational insights to identify opportunities, recommend improvements, and communicate progress to senior leadership.
What they're looking for
- 8+ years of experience in People Operations, HR shared services, HR operations, or a related field.
- 5+ years of experience leading People teams, managers, or global operational functions.
- Experience designing and scaling global HR operations across multiple geographies and employee populations.
- Strong knowledge of HR systems, payroll, benefits administration, compliance, and employee lifecycle processes.
- Experience leading complex, cross-functional programs from strategy through execution.
- Demonstrated ability to establish operational metrics, strengthen controls, and use data to guide decisions.
- Sound judgment, strong communication skills, and the ability to influence stakeholders across functions and levels.
- Proven track record of identifying opportunities to apply AI and automation to reduce manual work, improve the employee experience, and scale People Ops programs.
- The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
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Benefits
Work from anywhereComprehensive benefitsWorkspace stipendRetirementPaid holidaysPaid parental leave