From the listing
About the role
Partner Success Manager
Software Dev
What you'll do
- Manage day-to-day relationships for a portfolio of Installation Partners and serve as a trusted resource across installs, processes, and tools.
- Ensure partners stay current on products, hardware, SOPs, and installation standards.
- Own and resolve partner-related escalations across installation, quality, scheduling, and payment.
- Coordinate with cross-functional teams including Product, Hardware, Support, and Finance to drive timely resolution and process improvements.
- Track partner performance metrics and operational KPIs, preparing insights for Quarterly Business Reviews.
- Identify recurring issues and surface trends to leadership while acting as the voice of the partner internally.
What they're looking for
- Bachelor’s degree in Business Administration, Project Management, Sales, Marketing, or a related field.
- 2–4 years of experience in partner management, customer success, or operations.
- Experience working with third-party partners or service providers.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong proficiency in written and spoken English.
Nice to have
- Experience in hardware installation, field services, or fleet/telematics.
- Experience handling escalations or operational issue resolution.
- Demonstrated proficiency with Google Sheets and Google Slides for business analysis.
Members-only role.
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Benefits
Work from anywhereComprehensive benefitsWorkspace stipendRetirementPaid holidaysPaid parental leave