From the listing
About the role
Offboard Operations Expert
HR
What you'll do
- Act as the primary point of contact for customers and team members during standard and complex offboarding processes.
- Work collaboratively with HR, finance, product, and legal experts to resolve queries and share knowledge.
- Meet individual weekly service delivery goals, adherence to SLAs, and customer satisfaction (CSAT) metrics.
- Handle complex customer inquiries and escalations with clarity and empathy.
- Lead and project manage small bulk offboardings of 5 or more team members.
- Identify opportunities to tweak existing playbooks and workflows to boost operational efficiency.
- Participate in small project initiatives and contribute to internal knowledge bases and help center articles.
What they're looking for
- 3+ years of experience in customer service or customer-facing operations with a background in HR or People Operations.
- Experience managing complex employee-lifecycle cases and small group transitions.
- Experience supporting employees or customers across multiple countries or employment jurisdictions.
- Strong SLA and metrics focus with a track record of achieving individual output and quality goals.
- Proficiency in using self-service playbooks and asynchronous tools.
- Empathetic, human-centred approach to customer support.
- Excellent time management and prioritisation skills.
- Fluent English language skills and excellent written and verbal communication.
- Reliable home internet connection.
- Willingness to learn and experiment with emerging AI technologies and workflow automation.
Nice to have
- Exposure to employment practices within EMEA.
Members-only role.
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From the company page
Benefits
Work from anywhere20+ vacation daysWorkspace stipendHealth & wellness stipendPaid parental leaveAsynchronous work