From the listing
About the role
Reporting to the Senior Director of Care Operations Intelligence, the Director, Process Engineering owns the operating model that continuously improves AI-agent and human support-workflow performance.
This role sits within the Care Operations Intelligence department and starts by building a small, high-leverage team focused on AOP execution, governance, and the cross-functional operating rhythm that keeps everyone honest about what's actually working.
What you'll do
- Build the library of agent operating procedures (AOPs) that govern how AI agents operate across the member and provider support journey.
- Own the knowledge management system for AI and human processes.
- Manage the discipline that surfaces performance failures for AI and human-delivered service.
- Route gaps to the right owner with clear accountability.
- Build and lead a small, high-leverage team focused on AOP execution and governance.
From the company page
Spring Health benefits
Work from anywhereUnlimited vacationHealth & wellness stipendPaid learning stipendsRetirementPaid parental leaveEquity in companyPaid sabbaticalsPaid holidays
◉ Remote policy · in their words
“Your team members can be found in almost all time zones across the nation. You thrive when given the flexibility to work from home, and we'll also give you the tools and support you need to be successful.”
Pulled from their careers page · verified by Atlas
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