From the listing
About the role
The Global Care Navigator assists members through their mental health care journey and connection to care, while ensuring high satisfaction with the Spring Health experience. This role exhibits a deep understanding of patient and clinician workflows and reports to the Manager of the Global Team in Clinical Operations.
The position requires a professional who is highly responsive, resourceful, and empathic, with creative problem-solving skills and a passion for delivering a high-quality experience.
What you'll do
- Support patients via phone, chat, and email using active listening and written communication skills.
- Manage care coordination needs including platform signup, tech troubleshooting, gathering intake info, and scheduling.
- Conduct clinical needs assessments to develop action plans and refer members to appropriate levels of care.
- Manage member crises such as suicide risk by providing support, triage, safety planning, and follow-up.
- Provide consultation, psycho-education, and motivational assistance for mental health and relationship concerns.
- Identify and problem-solve barriers to care or technical issues submitted by members and providers.
- Research and document crisis resources for members in different countries.
- Summarize all patient interactions in English within documentation systems.
- Coordinate with internal teams to identify and resolve issues reported by members.
- Participate in staff meetings, case consultations, and special internal projects.
What they're looking for
- Fluency in Spanish and English.
- Ability to maintain availability during scheduled shifts for incoming communications.
- Flexibility to work on at least 3 holidays per year.
- Ability to review and learn from workflows and policies written and spoken in English.
- Ability to synthesize information using clinical judgment.
- Monday through Friday shift from 9:00AM to 5:30PM ET.
From the company page
Spring Health benefits
Work from anywhereUnlimited vacationHealth & wellness stipendPaid learning stipendsRetirementPaid parental leaveEquity in companyPaid sabbaticalsPaid holidays
◉ Remote policy · in their words
“Your team members can be found in almost all time zones across the nation. You thrive when given the flexibility to work from home, and we'll also give you the tools and support you need to be successful.”
Pulled from their careers page · verified by Atlas
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