From the listing
About the role
The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge.
The Wikimedia Foundation is looking for an experienced Software Quality Manager to lead two teams providing testing and documentation services to multiple WMF engineering teams while fostering a culture where Software Quality and Documentation is everyone’s responsibility.
This role supports geographically distributed teams of 5-10 Test Engineers and 3 Technical Writers providing technical documentation, automated test suites, and manual testing for the software that runs Wikipedia and its sister projects.
What you'll do
- Collaborating with multiple teams and cross-functional stakeholders to align on testing and documentation needs while balancing project goals with technical requirements and team skill sets.
- Driving execution—ensuring SLAs are met, key performance metrics are being tracked, and work is being actively unblocked.
- Expanding and refining automated processes and supporting teams in adopting best practices that improve software quality and technical documentation.
- Promoting a mindset of quality and documentation-first practices across the engineering teams.
- Overseeing the design, implementation, and maintenance of automated test suites, manual testing practices and technical documentation.
- Ensuring both teams are engaged and productive, and understand the big picture of the different projects they contribute to and how their efforts contribute to it.
- Coaching your team, conducting performance reviews, providing career guidance, and building a professional and inclusive work culture.
What they're looking for
- Demonstrated engineering experience in a technical management or leadership role.
- Strong hands-on experience developing, designing, and reviewing software applications using languages such as Go, Python, PHP, or other object-oriented programming languages.
- Proven track record of managing a team that provides critical centralized services (such as quality assurance, technical documentation or technical program management) to various product teams.
- Experience managing the expectations of diverse teams with varying goals, ensuring that your service team prioritizes tasks effectively and delivers value across the organization.
- Excellent verbal and written communication skills in English, with the ability to articulate complex technical topics and solutions clearly and concisely.
- An established track record and prior success in working with a multicultural, remote and distributed high-performing team.
- Alignment with our mission and values.
- Experience with open source development methodologies and open source community.
- Technical background in either manual and automated testing or technical documentation writing.
- Strong ability to identify and implement strategies that improve testing and documentation practices, ensuring they scale with the organization’s needs.
- Excellent communication and follow-up skills. You’re actively engaged, and your team feels involved and well-informed about what’s happening in the team and broader organization.
- Experience with remote work and the level of engagement and communication it takes to build a geographically distributed team that is functional and healthy.
Nice to have
- Knowledge of testing automation tools for E2E and Visual Regression.
- Knowledge of documentation as code tools such as Markdown.
- Experience in transitioning Test Engineers from manual testing towards automation.
- Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises.
- Familiarity with MediaWiki.
From the company page
Wikimedia benefits
◉ Remote policy · in their words
“we are a remote-first organization with staff members based in 40+ countries.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Wikimedia
Unsurprisingly, their careers page reads a bit like a Wikipedia page! It's well-organized, incredibly clear and transparent. Remember - WFA does not mean the same thing as "hire from anywhere"! Read the blurb below.
✅ Employee eligibility: Remember, "work from anywhere" does not mean companies will hire from anywhere. Here are the eligible citizens: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay.